New Patients

If you are attending the clinic for the first time we ask that you arrive 10-15 mins prior to your appointment to complete our registration process. Please ensure you have discussed for possible costs for privately charge item like driving medical, some surgical procedures and etc.

Arrival at Clinic and Waiting Time

Please present to the reception desk when you arrive at the clinic and after you have finished seeing your doctor. If you have been waiting in the clinic for your appointment for longer than 30 minutes or any concerns about waiting times, please advise reception. If you are unable to attend your appointment please contact the clinic no less than 2 hours prior to your appointment to cancel

Recall and Reminder Systems

Galaxy Health Medical Centre will send out reminder & recalls for pap smears, immunisations, cervical and bowel cancer screening, health assessments, chronic disease management and other services on a regular basis according to under the state & National Patient Reminder System. You may be contacted us via phone, text message or email as part of our ongoing preventative health recall and remind system. IF you do not wish to receive, please advise our reception staff.

Did not Attend (DNA) Policy

For any appointment that is not attended or not cancelled 3 hours prior to the appointed time will count as DNA. DNA appointment will be charged $30 for weekdays and $50 for weekend appointments.

Transferring Medical Records

We do not charge a fee to send the patient health summary to other health professionals. However, for the whole file transfer, there will be the fees for administration, copying and postage or disc. All the medical record requests on your behalf will only be accepted as written requests that include your written consent.

Privacy

Our clinic complies with the Privacy Amendment (Private Sector) Act 2012 and the Australian privacy Principles. All information collected is treated as “sensitive information”. All patients’ health records and information are handled and stored to protect the privacy of the patient. Our New patient information Form requests patients to sign an agreement for our doctors to discuss a patient’s health care/treatment with other relevant health professionals. Patients always have the right to decline this agreement.

Disclaimer of Non-endorsement

In reference to any specific commercial products or services by trade name, trademark, or otherwise does not necessarily constitute or imply its endorsement, recommendation or favoring by Galaxy Health Medical Centre.